{"id":120,"date":"2021-06-25T10:56:59","date_gmt":"2021-06-25T10:56:59","guid":{"rendered":"https:\/\/yooseeapp.org\/?page_id=120"},"modified":"2022-03-15T09:57:50","modified_gmt":"2022-03-15T09:57:50","slug":"other-problems","status":"publish","type":"page","link":"https:\/\/yooseeapp.org\/other-problems\/","title":{"rendered":"Other problems"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

FAQ<\/a> > Other problems<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Other problems<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

When checking and updating the firmware, the update failed.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

\uff081\uff09Replace\u00a0the network and check again for updates.<\/p>

\u00a0In terms of network replacement, it is suggested to turn on mobile hot spot\u00a0with mobile phone, and then click settings — network settings\u00a0on Yoosee APP to switch the network to mobile hot spot.<\/p>

\uff082\uff09If the problem still exists, please contact customer service in wechat or send email.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

How to share video with friends?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

When viewing the monitoring or playing back the video, click the recording icon. After recording, find the corresponding video file and share\u00a0it.<\/p>

\u00a0Storage path of video file:<\/p>

Android: Mobile file management \/ gwellvideorec \/ (user ID number) \/ (camera ID number)<\/p>

Iphone: Iphone\u00a0needs to turn on the permission of APP album. After turning on, the video is saved to the album.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

No sound can be heard while the phone is monitoring.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

\uff081\uff09Turn on the sound switch on the monitor page and turn up the volume.<\/p>

\uff082\uff09Enter \u201cMe\u201d\u00a0— \u201cGeneral settings\u201d\u00a0\u00a0and turn off the function \u201cSound will be turned off automatically when monitoring\u201d.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

The color of the monitoring screen is abnormal.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

\uff081\uff09Confirm that both Yoosee APP and camera firmware are the latest versions.<\/p>

\uff082\uff09Power off and restart the camera ( without reset ). If the problem still exists, please contact the seller to return to the factory for repair.<\/p>

\uff083\uff09Power off and restart the camera ( without reset ). If the problem occurs after a period of time, please contact customer service in wechat or send email .<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Can not hear the sound from the camera speaker during audio talk.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

\uff081\uff09Confirm that both Yoosee APP and camera firmware are the latest versions.<\/p>

\uff082\uff09Turn on the microphone access to the Yoosee APP.<\/p>

Iphone : phone settings — Yoosee — microphone.<\/p>

Android: phone settings — privacy — microphone — Yoosee — voice.<\/p>

\uff083\uff09The permission of \u201cTwo way talk\u201d\u00a0should be opened for the visitors via the device owner.<\/p>

\uff084\uff09 If the problem still exists, please contact the seller for repair.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ > Other problems Other problems When checking and updating the firmware, the update failed. \uff081\uff09Replace\u00a0the network and check again for updates. \u00a0In terms of network replacement, it is suggested to turn on mobile hot spot\u00a0with mobile phone, and then click settings — network settings\u00a0on Yoosee APP to switch the network to mobile hot spot.… Continue reading Other problems<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/pages\/120"}],"collection":[{"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":7,"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/pages\/120\/revisions"}],"predecessor-version":[{"id":628,"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/pages\/120\/revisions\/628"}],"wp:attachment":[{"href":"https:\/\/yooseeapp.org\/wp-json\/wp\/v2\/media?parent=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}